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Policies

Return Policy

While we understand it may be difficult to make a makeup purchase online without the ability to try before you buy, we strive to ensure a positive shopping experience to all of our customers.

We will accept all returns within 30 days of the arrival of your products. Any products received after the 30 days will be discarded without refund so please contact us if you have any questions in regards to our return policy.

All returns must be accompanied by the Return and Exchange Form here (.doc or PDF)

The package will be refunded for the full amount of the merchandise and the sales tax if applicable. Each customer is responsible for ALL shipping charges, including the original shipping charge and return shipping fees. We suggest adding tracking onto your return package so you can monitor its arrival at our facilities. Any return received with missing pieces or highly damaged product cannot be credited. Please allow 1-2 billing cycles for the credit to appear on banking statements. We suggest contacting us if you have any questions prior to returning your package.

Product Quality

Sedona Lace stands behind our products. We strive to provide our customers with professional-quality makeup tools at affordable prices. If your products suffer from any defect please contact us at your earliest convenience. We will review each situation carefully and respond appropriately.

The life of a brush depends on the amount of use and care. Please refer to our Brush Care section for tips to prolong the wear of your makeup brushes.

Carefully read product ingredients listed on our website for each item carefully for potential allergy risks.

Shipping Policy

Sedona Lace ships domestic orders via UPS or USPS and international orders via USPS. Most items are processed and shipped out within 24 hours of purchase. Domestic orders typically take 2–5 days, while international orders take 8–21 days. First Class Mail International has limited tracking details, and may take up to 8 weeks for delivery. Once our order has been shipped, we will e-mail you a tracking number.

International Shipping

We are not responsible for Customs Duties and taxes that may be charged on international orders. Please check with your local post office or country's Customs policies prior to ordering.