While we understand it may be difficult to make a makeup purchase online without trying them we strive to offer every customer a memorable shopping experience. We will accept returns in NEW and RESELLABLE conditions within 60 days after the arrival of your products. However due to health and sanitary reasons we will not be able accept any returns that have been used or swatched. This is to ensure product consistency and provide every customer with products that have not been tempered in anyway after leaving our shipment center.
All returns accompanied by the Return and Exchange Form (DOC or PDF) provided in the package will be refunded for the full amount of the merchandise being returned and the sales tax. Customer is responsible for any and all shipping charges, including the original shipping charge – unless Sedona Lace shipped the wrong item. Please note that products may only be returned if they are in new and unused condition with original packaging within sixty (60) days of delivery. Any return received with missing pieces, without the original packaging or with opened packaging cannot be credited. Please allow one (2) billing cycles for credit to appear on banking statements. Please contact us prior to shipping back returns.
Please read product ingredients listed on the website for each item carefully for any allergy risks.
Sedona Lace ships all domestic orders via USPS Priority and international orders vis USPS First Class International. Most items are processed and shipped out within 24 hours of your purchase. Domestic orders typically take 2-3 days for shipping time while international orders take 8-21 days. First-Class Mail International has limited tracking details and may take up to 8 weeks for delivery. A tracking number for your order will be emailed to you once it has shipped out.
We are not responsible for customs' duties and taxes that may be charged on international orders. Please check with your local post office or country's customs prior to ordering.
Sedonace Lace takes all measures to ensure your products arrive in perfect condition. In the event a product is damaged during shipment, please contact us immediately.