FAQ

General

I have a YouTube chanel, will you sponsor me?
Possibly, please visit our promotions page for more information.

Does Sedona Lace have a location in the UK?
Unfortunately, no we do not. Maybe in the future.

Shipping

How much is shipping to my state or country?
Shipping is determined by distance and weight from Florida. After you add products to your shopping cart, you can estimate the exact shipping cost.

Do you ship international?
Yes.

Does Sedona Lace ship to the UK?
Yes, we ship worldwide.

Does Sedona Lace ship to the India?
Yes, we ship worldwide.

How long does shipping from Sedona Lace take?
Domestic orders typically take 3 business days while international orders take 8 to 10 business days. International orders can take up to 8 weeks depending on customs.

Ordering  

What methods of payment do you accept?
We accept credit cards, PayPal money orders, and bank checks.

Can I cancel my order?
Sure, just email us before it ships out and we will cancel it for you.

What is AVS mismatch and why am I getting it?
If your credit card is declined due to an AVS mismatch, this means that the billing address you provided is not matching up with the address that the bank has associated with your credit card. This could be due to a typo when entering in your billing address, or if you've recently moved the bank may not have updated the address on the card.

I just checked my bank account, why did you bill me twice?
Most likely you had an AVS mismatch and that transaction will show a pending or processing status. This transaction will automatically be removed by your bank in 1 to 3 business days. Unfortunately, we do not have control over this and cannot expedite it.

How can I apply more than one promo code?
Unfortunately, only one promo code cane be applied per order.

Returns

What is your return policy?
While we understand it may be difficult to make a makeup purchase online without trying them we strive to offer every customer a memorable shopping experience. We will accept returns in NEW and RESELLABLE conditions within 60 days after the arrival of your products. However due to health and sanitary reasons we will not be able accept any returns that have been used or swatched. This is to ensure product consistency and provide every customer with products that have not been tempered in anyway after leaving our shipment center.

When can I expect a refund?
We process all refunds within 30 days of when we receive your order.

Product Information

Do you test on animals?
No, never.

Where can I find a list of ingredients for your products?
The product details page will have a list of the ingredients if available.

Are your products hypoallergenic?
Yes, they are.

Do your palettes contain parabens?
Yes, some do. The ingredients are listed for each palette. If they are not, please let us know and we will update the web site.

Is Sedona Lace worth it?
Yes! We provide high quality products at affordable prices. We have many great reviews on YouTube.

Does Sedona Lace have make up brush reviews?
Yes, we have a lot of great reviews on our brushes.

What is each make up brush used for?
We have descriptions and usage on each page. 12 Piece Professional Makeup Brushes Vortex Professional Makeup Brushes with Belt

Have a question that is not on this list? Contact us so we can add it.